Main Purpose
To effectively manage an assigned caseload contingent on needs, strengths, abilities and preferences of the client both on satellite and unmanned services.
Provide assessment, monitoring, planning, linkage and advocacy for clients within the service.
Possess clear understanding of the service delivery and resources necessary and available for care leavers population including government initiatives to ensure clients are work ready.
Ensure that all clients are given the security and support to maximise their independence, dignity and choice in accordance with the aims of the service.
Provide specialist advice & support or signposting for clients with mental health, substance misuse needs.
Key areas of Responsibility
- Provide high quality one to one support in accordance with the aims and objectives of the service which is proactive and helps the client to understand and overcome any barriers they have to moving forward;
- To have an understanding of the needs of the client group and ensure that all practice reflects this in a positive way;
- To work along side clients and participate in activities as appropriate;
- To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation;
- Produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and legal bodies;
- Ensure that you monitor and review all support plans to ensure that they are relevant to the needs of the client;
- To implement, monitor and review risk assessments on a regular basis.
- Ensure any concerns relating to clients’ physical or emotional condition are passed on to the Service Manager or responsible person on duty;
- Work proactively with all other colleagues to ensure that relevant information is shared and that joint working is undertaken when this is in the best interests of the client;
- Actively promote a positive professional profile of the service within the local community, ensuring the good reputation of the organisation at all times;
- To diffuse difficult or dangerous situations and to summon outside assistance when necessary
- Provide advice and guidance to clients on housing, health, welfare benefits and other issues as necessary;
- Ensure that all relevant agencies are involved in the support plan process to avoid duplication of support provided to each individual;
- To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation;
- Produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and legal bodies;
- Ensure that you monitor and review all support plans to ensure that they are relevant to the needs of the client;
- To implement, monitor and review risk assessments on a regular basis.
- Develop and maintain effective working relationships with specialists and agencies who might offer resources, funding, or individual services relevant to client needs, e.g. Local Authority, community psychiatric services, Benefit Agency and other government agencies, referral agencies, charitable trusts, other voluntary agencies;
- Encourage joint working initiatives that would benefit clients and support the delivery of excellent outcomes.
- Ensure all clients and staff know how to use appropriate equipment;
- Attend mandatory training days/courses, on or off site as and when required;
- Be responsible for maintaining professional knowledge and competence;
- Prepare for and attend supervision with the Service Manager bi-monthly.
- Monitor and assess risks in accordance with BSF’s Risk Assessment Policy and consult management as appropriate in accordance with established procedures;
- To ban people when necessary where they pose a potential risk to the security of the service or health and safety of the client, in accordance with policies and procedures;
- Carry out health and safety checks in accordance with policies and procedures;
- Promote safe working practices in and out of the service;
- Ensure the standard of accommodation and grounds are of a consistently high level through communication and practical means. This includes assisting with clearing client rooms, identifying and reporting repairs and maintaining equipment to high standard;
- Ensure all equipment is clean and well maintained.
- Adhere to BSF’s Confidentiality Policy and ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties;
- Ensure the standard of accommodation and grounds are of a consistently high level through communication and practical means. This includes assisting with clearing client rooms, identifying and reporting repairs and maintaining equipment to high standard;
- Ensure the security of the service is maintained at all times;
- To undertake administrative duties and domestic tasks when required;
- Carry out all other tasks that may be reasonably assigned to you and within the scope of your job role;
- To diffuse difficult or dangerous situations and to summon outside assistance when necessary;
- Provide advice and guidance to clients on housing, health, welfare benefits and other issues as necessary;
- Ensure that all relevant agencies are involved in the support plan process to avoid duplication of support provided to each individual;
- To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation;
- Produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and legal bodies;
- Ensure that you monitor and review all support plans to ensure that they are relevant to the needs of the client;
- To implement, monitor and review risk assessments on a regular basis.
Pre-requisites
- Have experience of safeguarding and challenging behaviour
- Possess an empathetic and caring nature
- Have a current DBS
- NVQ Level 2 Minimum
- 1 year experience in support work
Next Steps
Please Download and complete the Application Form along with your attached CV.
Send to: jobs@brightsecurefuture.com.
• If successful a member of staff will contact you to arrange a telephone interview screening.
• If successful in the telephone screening you would be invited to a face to face interview at our office.
• Unfortunately with receiving a high volume of application forms those who do not hear anything from us please consider your application unsuccessful.